Our Team has over 3 decades of experience owning and running some of the largest call centers in the business. We have one of the largest vendor networks in the Industry. Our data-driven, lean/sigma management system, coupled with our commercial sales and business development acumen, make us the go-to single source for call center services.
Quality Outsourcing Made Easy
Your brand is the sum of all customer touchpoints. At BTB Marketing, we ensure your customers have the best possible experience. Our expert discovery process will help you qualify and quantify your project needs, goals, and specifications to determine the best fit for your specific campaign or project, with a special focus on your policies, procedures, security, and privacy measures. We match your profile with the best fit in our extensive vendor network and design better user and better customer experiences.
Through our rigorous DMAIC ( Define, Measure, Analyze, Improve and Control) process we detail your objectives and requirements, define the KPI measurement system, oversee training, conduct assessments, analyze results and utilize continuous improvement to accelerate and maximize results. We eliminate the stress of call center vendor selection, management, and all the pain associated with it.
Office: (913) 209-9453
19925 Canteburry Dr.
Stilwell, KS 66085